Our Story

Indelexa Insights was founded in 2021 by a team of registered psychologists and mental health professionals who shared a single conviction: that high-quality psychological care should not be a privilege reserved for the few. Founded in Bengaluru, India, we have grown into a globally operating practice serving clients across Asia, Europe, the Middle East, and beyond.

The name Indelexa comes from "indelible" — reflecting our core belief that genuine psychological insight leaves a mark that lasts a lifetime. A single conversation with the right therapist can permanently alter the trajectory of a person's life, and we wanted to make that possible for as many people as possible.

Today, Indelexa Insights serves thousands of clients worldwide, with a team of over 50 registered psychologists, therapists, and coaches operating across individual, corporate, and educational settings — delivering care that meets internationally recognised clinical standards.

Our Mission

Our Values

• Evidence first — every method we use is rooted in peer-reviewed research and validated clinical practice.
• Genuine compassion — we meet every client with warmth, real care, and deep respect for their individual journey.
• Radical confidentiality — trust is everything. We hold ourselves to the highest ethical and legal standards.
• Inclusive practice — we are committed to culturally sensitive, neurodiversity-affirming, and LGBTQ+-affirmative care.
• Continuous improvement — all practitioners engage in regular supervision and a minimum of 35 CPD hours per year.

Our Leadership

Founder & Clinical Director

Our Clinical Director holds a doctoral qualification in Clinical Psychology with over 14 years of experience in institutional and private practice settings, specialising in complex trauma, anxiety disorders, and leadership psychology. A published author and speaker on mental health, they bring both academic rigour and genuine clinical warmth to the practice.

Head of Organisational Psychology

Our Organisational Psychology lead holds a doctorate in Occupational Psychology and has designed people strategy and wellbeing programmes for major global corporations. Their research on psychological safety in the workplace has been published in peer-reviewed journals, and they continue to consult for international organisations.

Head of Therapy Services

A professionally accredited therapist and EMDR practitioner with a master's in Psychotherapy, our Head of Therapy Services manages our global practitioner network and ensures clinical quality across all service lines. They specialise in CBT for anxiety and OCD, and in mindfulness-based cognitive therapy (MBCT).

Professional Standards

• All clinical practitioners hold recognised postgraduate qualifications and are registered with appropriate professional bodies in their respective jurisdictions
• Indelexa Insights adheres to internationally recognised ethical frameworks including those of the International Union of Psychological Science (IUPsyS)
• All staff undergo regular clinical supervision and a minimum of 35 hours of continuing professional development annually
• Client data is processed in accordance with applicable data protection laws in each jurisdiction we operate in
• Independent security audits are conducted annually across all digital infrastructure

By the Indelexa Clinical Team · 12 June 2026 · 8 min read

The stress response system

When your brain perceives a threat — whether a speeding car or a difficult conversation with your manager — your hypothalamic-pituitary-adrenal (HPA) axis fires, releasing cortisol and adrenaline into your bloodstream. Within milliseconds, your heart rate increases, your muscles tense, and your prefrontal cortex — the seat of rational thinking — goes partially offline. This is your amygdala taking the wheel.

This response is evolutionarily brilliant for physical danger. The problem is that the modern human brain cannot easily distinguish between a sabre-toothed tiger and a passive-aggressive email from your boss. Both trigger the same cascade.

When stress becomes chronic

Occasional stress is not the enemy — it sharpens focus and drives performance. The problem is chronic, unrelenting activation. Prolonged cortisol exposure has been shown to physically shrink the hippocampus (your memory and emotional regulation centre), impair immune function, disrupt sleep architecture, and increase systemic inflammation — a root cause of conditions from cardiovascular disease to depression.

What this means for therapy

Understanding the neuroscience of stress is not just academic — it is directly therapeutic. When clients understand that their anxiety response is a biological feature, not a character flaw, something shifts. Shame reduces. Self-compassion increases. And the practical tools of CBT, ACT, and mindfulness make far more intuitive sense when you understand the neural mechanisms they're targeting.

By the Indelexa Organisational Psychology Team · 28 May 2026 · 7 min read

What Project Aristotle actually found

Between 2012 and 2016, Google conducted one of the most comprehensive studies ever undertaken on team effectiveness — analysing 180 teams across the organisation. The result surprised everyone: the composition of the team (who was on it, how smart they were, how experienced) mattered far less than how the team behaved together. The single most powerful predictor of performance was psychological safety.

Psychological safety — a term coined by Harvard researcher Amy Edmondson — is the shared belief that the team is safe for interpersonal risk-taking. It means people feel able to speak up, ask questions, admit mistakes, and challenge ideas without fear of humiliation or punishment.

What it looks like in practice

• People raise concerns early, before they become crises
• Meetings have genuine debate, not performed consensus
• Mistakes are discussed openly and treated as learning opportunities
• Junior team members feel their ideas are as welcome as senior ones
• Asking for help is seen as responsible, not weak

How leaders build it

Psychological safety is not built through ping-pong tables or away days. It is built through consistent, deliberate leader behaviours — particularly modelling intellectual humility ("I don't know the answer here — what do you all think?"), responding non-punitively to mistakes, and actively soliciting input from quieter team members.

By the Indelexa Therapy Team · 10 May 2026 · 6 min read

CBT: Change the thought, change the feeling

Cognitive Behavioural Therapy works on the premise that distorted or unhelpful thinking patterns drive emotional distress and behavioural problems. Through structured sessions, clients learn to identify automatic negative thoughts ("I am going to fail"), examine the evidence for and against them, and replace them with more balanced, realistic appraisals. CBT is highly structured, typically time-limited (12–20 sessions), and has the strongest evidence base of any psychological intervention for anxiety and depression.

ACT: Change your relationship with thoughts

Acceptance and Commitment Therapy takes a fundamentally different position. Rather than challenging the content of difficult thoughts, ACT teaches clients to observe them with detachment — to recognise that a thought is just a thought, not a fact, and not something you need to act on or suppress. Coupled with values clarification and committed action, ACT builds psychological flexibility: the ability to pursue a meaningful life even in the presence of difficult internal experiences.

Which should you choose?

Research suggests CBT tends to produce faster symptom relief for specific anxiety disorders and depression. ACT may be more effective for chronic pain, complex emotional patterns, or clients who have tried CBT without lasting results. In practice, many skilled therapists integrate both — and the therapeutic relationship matters as much as the modality.

By the Indelexa Organisational Psychology Team · 22 April 2026 · 7 min read

The individual blame narrative

Popular culture frames burnout as a failure of personal resilience — something that happens to people who can't cope, don't manage their time well, or lack mental toughness. This narrative is not only inaccurate; it is actively harmful. It places the burden of a structural problem on the individual, breeding shame and delaying help-seeking.

What the research actually shows

Pioneering burnout researcher Christina Maslach identified six organisational conditions that reliably produce burnout: work overload, lack of control, insufficient reward, breakdown in community, absence of fairness, and values conflict. When two or more of these conditions are chronically present, burnout is the predictable outcome — regardless of the individual's personal characteristics.

What this means for recovery

Effective burnout recovery requires both individual and systemic work. Individually: restoring sleep, rebuilding boundaries, and processing the emotional weight of the experience with a therapist. Systemically: honest conversations with employers about workload, role clarity, and the conditions that led to the burnout in the first place.

Our corporate clients often engage us following a burnout incident within their leadership team. We work with both the individual and the organisation — because treating one without the other rarely produces lasting change.

Workplace mental health is no longer a nice-to-have — it's a business imperative. Lost productivity from poor mental health costs UK employers an estimated £56 billion per year (Deloitte, 2024). Indelexa Corporate gives your people access to world-class psychological care, discreetly and at scale.

What's included

• Unlimited access to our therapist network for all enrolled employees
• Dedicated account manager and quarterly impact reporting
• On-demand group wellbeing workshops (stress, resilience, sleep, communication)
• Leadership assessment and executive coaching for senior teams
• Anonymous organisational mental health audit (annual)
• Mental Health First Aid training for designated champions
• Priority same-day appointments for crisis situations

Pricing

Corporate packages are priced per employee per month, with volume discounts for organisations of 50+. A full needs assessment is conducted before any commercial proposal. Typical investment: £18–£35 per employee per month depending on scope and team size.

Measurable outcomes

How to get started

Request a 30-minute introductory call with our corporate team. We'll learn about your organisation's specific needs and challenges, and outline how we can build a programme around them.

Student mental health is at a critical juncture. UCAS data shows that one in five students reports a mental health condition, while university counselling services face waitlists of up to 12 weeks. Indelexa Campus bridges that gap with a scalable, clinically robust solution.

What's included

• 24/7 student access to licensed therapists via video, voice, or chat
• Anonymous wellbeing screening and early intervention pathways
• Faculty and staff counselling and supervision
• Student-facing psychoeducation content library (200+ resources)
• Crisis protocols integrated with your safeguarding team
• Dedicated campus liaison and termly reporting dashboard
• LGBTQ+-affirming, neurodiversity-sensitive, and culturally competent practitioners

Integration with your existing services

Indelexa Campus is designed to complement — not replace — your existing counselling provision. We handle the overflow demand and specialist referrals while your in-house team focuses on the most complex cases and campus-based support. Full GDPR-compliant data sharing agreements are in place.

Pricing

Campus licences are priced per enrolled student, with significant discounts for multi-year commitments. Typical investment: £4–£10 per student per year for unlimited access. A pilot programme of 6 months is available for institutions new to digital mental health provision.

1. Who we are

Indelexa Insights ("we", "us", "our") is a global psychological services provider headquartered in India. We operate digital services and deliver care to clients across multiple countries, and we are committed to handling personal data with the highest standards of care and in compliance with applicable data protection laws. Our Data Protection contact can be reached at office@indelexa.com.

2. What personal data we collect

• Identity data: name, date of birth, gender, pronouns
• Contact data: email address, phone number, billing address
• Health data (special category): information you share with your therapist during sessions, assessment results, clinical notes
• Payment data: processed by Stripe; we do not store card numbers
• Technical data: IP address, device type, browser, session logs
• Usage data: pages visited, features used, session booking history

3. Legal basis for processing

• Contract performance — to deliver the therapy or coaching service you have booked
• Explicit consent — for processing special category health data (you may withdraw at any time)
• Legitimate interests — for platform security, fraud prevention, and service improvement
• Legal obligation — for retention of clinical records as required by applicable professional and regulatory standards

4. How we use your data

We use your data to: create and manage your account; deliver therapy and coaching services; process payments; send appointment confirmations and reminders; improve our platform and services; comply with regulatory and safeguarding obligations; and, with your consent, send you relevant mental health resources and updates.

5. Data retention

• Clinical records: 7 years from last appointment (in line with recognised professional standards)
• Account data: 3 years from last login
• Marketing data: until you unsubscribe
• Technical/session logs: 90 days
• Payment records: 7 years (in line with applicable tax and financial record-keeping obligations)

6. Your rights under UK GDPR

Depending on your country of residence, you may have rights including: accessing your personal data; requesting rectification or erasure; restricting or objecting to processing; and withdrawing consent at any time without affecting prior processing. To exercise any of these rights, contact office@indelexa.com. We aim to respond within 30 days.

7. Cookies

We use essential and analytics cookies. See our Cookie Policy for full details.

8. Contact

Questions? Email office@indelexa.com. You also have the right to lodge a complaint with the relevant data protection authority in your country of residence.

1. Acceptance of terms

By creating an account or booking a session with Indelexa Insights, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our services.

2. Our services

We provide access to registered psychologists, therapists, and coaches for individual, couple, group, and corporate psychological support. Our services are not a substitute for emergency mental health care. If you are in crisis, please contact your local emergency services or a crisis helpline in your country.

3. Booking and cancellation

• Sessions must be booked at least 2 hours in advance
• Cancellations made more than 48 hours before the session: full refund or credit
• Cancellations made 24–48 hours before: 50% session credit
• Cancellations made less than 24 hours before, or no-shows: session charged in full
• We reserve the right to cancel sessions due to therapist illness; a full refund or rescheduled appointment will be offered

4. Payment

Payment is due at the time of booking via Stripe. Corporate clients are invoiced monthly. All prices are shown exclusive of applicable taxes; any taxes required by law in your jurisdiction will be added at checkout.

5. Right to withdraw

Subject to applicable consumer protection laws in your jurisdiction, you may have the right to withdraw from a new subscription within 14 days of purchase without penalty. This right does not apply once sessions have commenced.

6. Code of conduct

You agree to treat all Indelexa staff with respect. We reserve the right to terminate access for abusive, threatening, or discriminatory behaviour, with no refund for remaining sessions.

7. Limitation of liability

Our total liability to you in respect of any losses arising under or in connection with these terms shall not exceed the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, or incidental losses.

8. Governing law

These terms are governed by the laws of India. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts in Bengaluru, India, unless otherwise required by applicable consumer protection law in your country of residence.

What are cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to the owners of the site.

Cookies we use

1. Strictly necessary cookies

These are essential for the platform to function. They include session authentication tokens, CSRF protection, and booking system state. These cannot be disabled without breaking the service.

2. Preference cookies

These remember your settings — such as language preferences and whether you've dismissed cookie notices. They persist for 12 months.

3. Analytics cookies (Google Analytics 4)

We use anonymised Google Analytics to understand how visitors use our site — which pages are most visited, how long people stay, and where they come from. No personally identifiable information is shared with Google. You may opt out at any time.

4. Marketing cookies

If you have consented, we use Meta Pixel and LinkedIn Insight Tag to serve relevant ads to people who have visited our site. These cookies are set by third parties and are subject to their respective privacy policies. You can withdraw this consent at any time.

Managing cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies entirely or to accept them selectively. Note that disabling non-essential cookies will not affect your access to therapy sessions or your account. You can also use our Cookie Preferences link in the footer to update your choices at any time.

Contact

Questions about our use of cookies? Email office@indelexa.com.

Individual sessions

• Cancellation 48+ hours before session: Full refund to original payment method within 5–7 working days, or credit applied to your account immediately.
• Cancellation 24–48 hours before session: 50% session credit applied to your account (no cash refund).
• Cancellation less than 24 hours before, or no-show: Session charged in full. No refund or credit issued.
• Technical failure on our platform: If a session cannot proceed due to a fault on our side, a full credit or refund will be issued automatically.

Session packages

If you have purchased a bundle of sessions, unused sessions may be refunded at the per-session rate, minus any bundle discount already applied, provided the refund request is made within 90 days of purchase.

Corporate subscriptions

Corporate clients may cancel their subscription with 30 days' written notice. Any pre-paid months beyond the notice period will be refunded on a pro-rata basis. Sessions already delivered are non-refundable.

How to request a refund

Email office@indelexa.com with your booking reference and the reason for your request. All eligible refunds are processed within 7 working days. If you believe you have been charged in error, we will investigate immediately.

Right of withdrawal

Subject to applicable consumer protection laws in your jurisdiction, you may have the right to cancel a new subscription within 14 days of purchase. If sessions commence during this period, the cooling-off right is waived for those sessions. See our Terms & Conditions for full details.

1. Regulatory framework

All clinical staff at Indelexa Insights operate in accordance with internationally recognised ethical frameworks, including the International Union of Psychological Science (IUPsyS) Universal Declaration of Ethical Principles for Psychologists and the ethical codes of the relevant professional bodies in each practitioner's country of registration. These frameworks are not aspirational — they are mandatory minimum standards.

2. Informed consent

Prior to any clinical engagement, every client receives and signs an informed consent document covering: the nature of the service; the theoretical approach to be used; confidentiality and its limits; fees and cancellation policy; the client's right to withdraw at any time; and the complaints procedure. Consent is revisited whenever the scope of work changes significantly.

3. Confidentiality and its limits

All client disclosures are treated as strictly confidential. Exceptions arise only in the following circumstances: (a) the client poses a serious and imminent risk of harm to themselves or others; (b) a child or vulnerable adult is at risk; (c) a court order requires disclosure. In all cases, where it is safe to do so, the therapist will discuss the disclosure with the client before acting.

4. Clinical supervision

All Indelexa therapists engage in regular professional supervision: a minimum of one hour of individual supervision per month, and group peer supervision quarterly. Supervision is provided by qualified senior supervisors with recognised credentials. Supervision records are maintained for audit purposes.

5. Continuing Professional Development

All clinical staff complete a minimum of 35 hours of accredited CPD per year, including at least 10 hours of clinical training directly relevant to their client group. CPD records are reviewed annually by the Clinical Director.

6. Dual relationships

Indelexa Insights maintains a strict policy against dual relationships. A therapist must not enter into any personal, business, or sexual relationship with a current or former client. Any concern about a potential dual relationship must be raised immediately with the Clinical Director and explored in supervision.

7. Record keeping

Clinical records are maintained in accordance with recognised professional standards. All records are stored on encrypted, securely hosted servers. Records are retained for 7 years from the last clinical contact (or until the client's 25th birthday if they were a minor). Clients have the right to access their records in accordance with applicable data protection law.

8. Complaints

Any client who has a concern about the ethical conduct of their therapist should contact our Clinical Director at office@indelexa.com. All complaints are acknowledged within 5 working days and investigated within 28 working days. Clients also have the right to escalate a concern to the relevant professional regulatory body of their practitioner.

1. Policy statement

Indelexa Insights is committed to safeguarding the welfare of all children (persons under 18 years of age) and vulnerable adults who come into contact with our services. We believe that the welfare of the child or vulnerable adult is paramount, and that all children and adults, regardless of age, disability, gender identity, racial heritage, religious belief, sexual orientation, or identity, have an equal right to protection from harm.

2. Scope

This policy applies to all employees, contractors, volunteers, sessional therapists, and trainees working with or on behalf of Indelexa Insights. Compliance with this policy is mandatory and forms part of all employment and contractor agreements.

3. Definitions

Child: Any person under the age of 18.
Vulnerable adult: Any person aged 18 or over who is, or may be, in need of care services by reason of mental or other disability, age, or illness; and who is, or may be, unable to take care of themselves or unable to protect themselves against significant harm or exploitation.

4. Types of abuse and indicators

• Physical abuse: Unexplained injuries, flinching, fear of physical contact
• Emotional abuse: Extreme anxiety, low self-esteem, delayed development
• Sexual abuse: Inappropriate sexual knowledge, physical symptoms, withdrawal
• Neglect: Poor hygiene, malnutrition, persistent hunger, untreated illness
• Financial abuse (vulnerable adults): Unexplained financial losses, anxiety about money
• Self-harm and suicide risk: Disclosure of intent, visible injuries, hopelessness

5. Reporting procedure

• Step 1: If a concern arises during a session, the therapist should remain calm, listen carefully, and not promise confidentiality.
• Step 2: The therapist documents the concern contemporaneously using the Indelexa Safeguarding Incident Form, recording factual observations only.
• Step 3: The therapist contacts the Designated Safeguarding Lead via office@indelexa.com within 1 hour of the concern arising.
• Step 4: The DSL determines whether a referral to the relevant child or adult protection authority, or to law enforcement, is required. Referrals are made within 24 hours of the decision.
• Step 5: The concern and all actions taken are recorded in the client's clinical record. If a referral has been made, the client is informed unless doing so would place them or others at greater risk.

6. Designated Safeguarding Lead

The Designated Safeguarding Lead (DSL) is a senior member of the clinical leadership team with specialist safeguarding training. The DSL is responsible for receiving and managing all safeguarding concerns within Indelexa Insights. Contact: office@indelexa.com (please mark the subject line "Safeguarding Concern"). The DSL holds accredited safeguarding training appropriate to the populations we serve, refreshed annually.

7. Deputy Designated Safeguarding Lead

The Deputy DSL provides cover when the DSL is unavailable. Contact details are shared with all clinical staff during induction and updated whenever the role changes. In all cases, office@indelexa.com will route urgent safeguarding matters to the appropriate person at all times.

8. Training requirements

All clinical staff complete safeguarding training appropriate to the populations they work with before commencing client contact, and refresh this training at least every two years. The DSL and Deputy DSL receive advanced safeguarding training annually. Records of all safeguarding training are maintained by the Operations team.

9. Safer recruitment

All staff and contractors who work with clients undergo background verification checks appropriate to their country of operation before commencing work. These checks are refreshed periodically. References are obtained and verified for all clinical appointments.

10. Policy review

This policy is reviewed annually by the DSL and the Board of Directors, or sooner in response to any significant safeguarding incident or change in legislation. Staff are notified of any updates within 5 working days of revision.